Covid-19 Refund Policy

Your Travel Flexibility – Updated as of March 25, 2020

 

We have made additional adjustments to our modification and cancellation policies to provide you with maximum flexibility while travel remains restricted .

  • Existing Reservations. All individual reservations—even those described as "non-refundable” that are scheduled for arrival on or before June 30, 2020 can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.

  • New Reservations. Any individual reservations you make—even those described as “non-refundable"—that are booked between today and June 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.

If you cancel a rate which required an advanced payment or deposit, we will do everything we can to process your refund as quickly as possible. Due to the influx of cancellations, it may take up to 30 days to complete your request. 

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